Support

Help with Longview and Room to Reflect. For another Hibiworks app, include its name in your message so we can provide the appropriate instructions.

Contact

Email hello@hibiworks.com with the app name, version, platform and what happened. A person handles support. Avoid passwords, payment details and complete financial exports; use a small redacted example when needed.

Longview Full

Longview is free to download. Basic access includes up to three accounts in total across Finance spaces, basic rules and Projection. The optional one-time Full unlock adds more accounts, Flow, saving goals, Spending, snapshots and future planning. Checkout shows the current localized store price; no subscription is involved.

Restore purchases

Use the same store account that bought Full, open Manage → Full access and choose Restore purchases. iPhone and Android purchases belong to their respective stores; buying on one does not promise an unlock on the other. If restoration fails, send the exact error and store/platform to support. Do not send payment-card details.

Refunds

For iPhone purchases, use Apple's refund request service. For Android, follow Google Play's refund instructions or contact support. Eligibility and applicable consumer rights depend on the transaction and store. A refund or revoked entitlement can remove Full access; existing financial data remains viewable and exportable. No refund outcome is guaranteed by this page.

Local data and privacy requests

Longview does not use an app account or financial cloud sync in this release. In Manage → Clear data on this device, you can remove this device's financial records and settings. Export anything you want to keep first. Exports, shared copies, backups and purchase records are separate; uninstalling does not promise deletion of every copy or key.

To ask about support messages, purchase-related information or other data the developer holds, email hello@hibiworks.com with the subject Longview privacy request. We may need proportionate verification. We never need your password or sign-in codes. For an account in another app, identify that app and request account deletion so we can verify the correct process.

Saving goals

A goal can earmark money already in an account without transferring it. In that mode, no transfer rule or money movement is created. A separate-account saving plan can use a linked transfer rule. Record purchase records an actual purchase in your plan; showing a planned purchase in Projection is a separate option and does not buy anything or transfer money.

Room to Reflect

No account is needed. Entries autosave on the device; History reopens earlier entries. If saving fails, keep the editor open and follow its retry/reopen guidance.

Use Delete entry inside an entry to remove only that entry. Delete worksheet in Worksheets removes the reusable worksheet while preserving previously filled entries. Settings also provides PDF sharing, readable JSON backup/restore and confirmed full journal erasure. External files and device backups are separate copies.

The optional PIN lock has no recovery. If you forget the PIN, choose Forgot PIN? on the lock screen and type ERASE to reset the lock; this permanently erases the journal on this device. Exported files and device backups are not changed, so keep a manual export if your journal matters to you.

Every normal app feature stays free. Optional support tips are repeatable one-time purchases; they do not unlock features, badges or subscriptions. There is no access entitlement to restore. If payment is pending, check the store before buying again. Use the store's purchase history/refund process; a refund does not change journal access or data.

For help, email hello@hibiworks.com with the app/device version and a description of the problem. Do not include journal answers, medical information or purchase receipts in the first message. Room to Reflect is not a clinical service or emergency channel, does not monitor entries and does not contact a therapist automatically.

Privacy

Financial plans stay local. Purchase validation and limited error reporting use separate providers. Details, support-email retention and your rights: Privacy policy.